Returns & Refunds policy

Return Eligibility
You may return your order within 3 days if your perfume arrives broken or damaged. The 3-day period starts from the day you or your appointed third party (not the carrier) receives the product.

How to Initiate a Return

• Email us at basenoteperfumes@gmail.com with a clear statement of your decision to cancel and your order details.

• Include an unboxing video to verify the damage.

• Items must be returned unused, in their original packaging, and purchased within the last 30 days.

Return Conditions

• Purchased within the past 30 days

• Packaging intact

• Unboxing video provided

We reserve the right to refuse returns that do not meet these criteria.

Return Process

• You are responsible for return shipping costs and associated risks.

• Ship insured, trackable to: B‑803 Shaurya Residency Chirkhe Colony, Near Moze Petrol Pump Lohegaon, Pune 411047

• We are not liable for lost or damaged returns during transit.

• Refunds are issued upon our receipt of the returned item or delivery proof.

Refunds
We refund via the same payment method used for purchase. No hidden fees or deductions apply.

Questions?
Email us at basenoteperfumes@gmail.com — we’re happy to help!